Instead of clicking the link, make sure that you copy and paste it into your browser. If you are still having trouble, you can try clearing your cache by going to your browser, holding down the ctrl key on your keyboard, and hitting the refresh button/arrow in your browser line. If you are on an apple device (i.e. iPhone, iPad, etc) you must have a “flash” app installed since Apple does not recognize flash (usually better to use a PC). If you are still having trouble with your link, please contact Giving Bean support at firstname.lastname@example.org.